News

Wednesday 14th July 2021

IMPORTANT ANNOUNCEMENT

Throughout the pandemic we have done everything possible that we can to protect our staff and patients ensuring the practice is COVID safe whilst still providing the best care and service possible with all Government guidelines followed.
However with the current COVID situation in Torbay and the nature of dentistry and the service we provide, we feel it is not the right time to ease our safety procedures on 19th July.

On Monday we will continue to follow our current procedures and feel at this time this is the best and safest option for staff, patients and our community.

Thank you for understanding and supporting us through this difficult time.

 

 

Monday 6th July 2021

We cant believe that we have been back in the practice for just over a year after the initial March 2020 lockdown. We have been working really hard to ensure the practice is Covid safe whilst still providing as close to a normal patient friendly service as the regulations allow. We will continue to carefully monitor the information and will of course share any changes with our patients. We would like to thank everyone for following the regulations and enabling us to keep providing care to our patients.

Wednesday 6th January 2021 – WE ARE OPEN

The Government has specified that all routine and urgent medical and dental appointments should go ahead during the current lockdown. Your routine dental appointment is important for your health.

Please call the Practice to book your appointment if you are due or if you have any dental worries.

The practice operates very strict covid secure procedures to keep all our patients and staff safe.

 

Wednesday 9th September 2020

We are very happy to be seeing our patients again and getting back to a bit of normality!
This week we welcome back our lovely hygienists. If you require a hygiene or routine appointment please call reception on 01803 298032 and we will be delighted to make an appointment for you.

 

24th June – Please book your routine examination

We are now fully open. If you have missed, or are due your routine examination please call Reception on 01803 298032 in office hours.

We have updated our protocols, invested in new PPE  and equipment and are fully trained in cross infection. Rob and the team look forward to welcoming you all back.

 

15th June 2020 – We are open!

We have updated our procedures, we are wearing lots of PPE  and have a new appointment system but it’s still the same great team providing the very best dental care.

Please do not attend the surgery unless you have been given a new appointment and have been pre-assessed. We are dealing with all our emergencies and outstanding work but will be in touch with you all very soon to re-arrange all appointments.

If you have any dental issues please call us on 01803 298032 between 08.30-17.00.

 

Update 8th June

We just wanted to provide a quick update. The practice remains closed until we are able to obtain the correct PPE to keep our patients and staff safe. We will then get in touch with patients, prioritising emergency procedures first, before we return to providing all routine care as soon as we possibly can. Please do not attend the surgery until you have been pre assesed and told to do so. If you do have severe pain, swelling or bleeding please call the surgery on 01803 298032 leave your name and number and we will return your call.
We look forward to welcoming all our patients back very soon, but we are sure that you will understand that this has to be in a safe and organised way.

 

NOTICE TO PATIENTS 

As of Monday 23rd March this practice has been forced to close due to the Coronavirus outbreak. ALL routine appointments are cancelled until further notice.

If you are an exsisting patient of the practice having been seen within the last 2 years and require emergency advice, please call the practice on 01803 298032 between 8.30 and 5.00 for advice. Please check this website and our facebook page for further updates. 

We look forward to welcoming you all back soon. Take care.

Rob and team.

 

 

 

23/3/20

It is with sadness that as of today Monday 23rd March the practice will be closed apart from emergency treatment. We have done our best to continue in these difficult times, but we have taken the latest advice from the professionals and we want and need to ensure the safety of our patients and staff. If you do have an emergency call the usual practice number 01803 298032 and we will call you back. Things are changing daily and we will update the website, facebook and the practice answerphone where necessary. We hope all our patients keep safe and well and we hope to see you all soon.

12/3/20 The NHS is well prepared for outbreaks of new infections and has put in measures to ensure the safety of all patients and NHS staff while also ensuring services are availble to the public as normal.

Things are changing daily and whilst we do our best to update our website and social media please check online at gov.uk and http://nhs.uk
for the most up to date advice on your travel and contact history and the latest COVID-19 information before attending the practice.
11/3/20 We continue to keep up to date with all the latest information with regards to COVID-19 or Corona Virus.
You will notice on entering the practice that we have hand sanitiser for your use before you enter the practice addtionally full handwashing facilites are also available. Please do not enter the practice if you have not sanitised your hands, been in contact with anyone suffering with or confirmed with the virus, have recently returned from a high risk area or if you are feeling unwell or have any sypmtoms linked to the virus and call 01803 298032 to rearrange your appointment. We may also ask you additional questions at your appointment.
We always have thorough infection control procedures at the practice and will be carrying out additional checks and cleaning procedures. It is important that we we all work together as much as possible and we thank you in advance for your cooperation. If you are concerned about symptoms you have or you have recently returned from an affected are or been in contact with someone who has please call 111 for further advice

 

CQC inspection update

Due to illness our CQC inspection has been postponed. Thank you to all our patients who filled out questionnaires or who went online to give us feedback. We will post again when we are informed of the new date.

 

Happy New Year to all our patients we look forward to seeing you all in 2020.

Christmas and New Year Opening hours:

We would like to wish all our patients a very Merry Christmas and Happy New Year. The practice will close at 5pm on Monday 23rd of December and will reopen on Monday 6th January. As usual there will be cover over the festive period for emergencies only, please call the practice number 01803 298032 and follow the instrucions on the answer machine. We will look forward to seeing everyone in 2020! 
CQC Inspection

The practice will be having an inspection by the CQC on Tuesday 12th November 2019. They invite our patients to give feedback about our service. We would be grateful if you could follow the link to let them know what your experience as a patient is or fill in one of the questionnaires when visiting the practice.

www.cqc.org/yourexperience

Thursday 18th April 2019

Easter

We would like to wish all our patients a Happy Easter. The practice will be closed from Good Friday to Easter Monday inclusive. If you have an emergency during this time that cannot wait until we reopen please call the usual practice number on 01803 298032 and follow the instructions. Thank you. 🐤🐣🐰

Denplan transfer.

Please remember to complete and return your forms for the private insurance transfer to LLoyd and White.  Thank you.

Car park.

Thank you for everyone’s patience whilst we completed the work on the improved car park. We hope that all our patients are as pleased with it as we are.