Data Protection & GDPR

Millbrook Villas Dental Practice take the protection of it’s patients personal data very seriously. All our policies and procedures have been updated to incorporate the General Data Protection Regulation 2018 which comes into force in May 2018. If you have any questions or wish to see our policies, please ask at reception.  The Patients Privacy Notice is available to view at reception.

Christmas opening hours

The practice will be closed for the festive period from Friday 22nd December and will reopen on Tuesday 2nd January 2018.

But if you should have severe pain, swelling or bleeding or trauma during this time please call the usual surgery number 01803 298032 and you will be given a message with the contact details of the dentist on call. Please note the message will change each day. There is an answer machine if you need to leave us a message about the new year. Alternatively give us a call from the 2nd January and we will be happy to help.

We would like to take this opportunity to wish all our patients a very Merry Christmas and a happy and healthy new year.  See you in 2018!

 

 

Summer holidays

Rob will be taking a break for the last two weeks of August 21st-1st September as will some other staff members but the practice will remain open for the majority of this period. There will be a dentist covering Rob for emergency treatment only for this time. Please call the practice as normal if you have an emergency situation and speak to Mandy or the answer machine will give instructions on how to contact the dentist on call.  We will also be available to deal with appointments or other queries or you can leave a message and we will get back to you as soon as possible. We hope all our patients have a lovely summer and that we may see a bit more sunshine yet!

New website

The practice website has been updated. We hope that you can find all the information that you require. If you have any suggestions that may improve the site please let us know.

Patient Questionnaires

We will be asking some patients to complete patient questionnaires. This is an important way of us getting feedback from you and we appreciate your cooperation with this. The feedback has been very positive. We aim to continue to provide first class care to all our patients. If you would like to fill out a questionnaire or would like to put a comment in the suggestion box please speak to Mandy on reception.

Mouth Cancer and HPV Vaccine

Mouth Cancer
It is thought that early diagnosis of mouth cancer can transform survival rates from 50% to 90%. At every check up appointment your mouth will be routinely checked for any abnormalities and if any problem areas are detected this will be discussed with you.

HPV Vaccine
Girls are routinely vaccinated at the age of 12 against the Human Papillomavirus which can cause cervical cancer. This virus can also cause anal cancer, genital warts and oral and throat cancer. There has been calls in the dental press recently for all boys to also be vaccinated. The BDA  are asking for members of the public to write to their MP in support of boys being vaccinated.

Parking

Car Park
We are a busy practice and it is not always possible for our patients to park on our drive. There is plenty of free parking on the surrounding roads and we would be grateful if patients would allow themselves sufficient time to park before their appointment.

Tooth Whitening

Seven things you didn’t know about tooth whitening

Tooth whitening is becoming more popular and we feel it would be helpful to share these seven facts with you that have been produced by the British Dental Association.  If you are interested in tooth whitening please speak to Mandy or another member of the team.

1. WHITENING IS SAFE.
If carried out by a trained dental professional, whitening is perfectly safe.  Based on their knowledge of your oral health your dentist will discuss with you the options available and decide if tooth whitening is appropriate for you.

2. ONLY TRAINED PROFESSIONALS CAN WHITEN TEETH.
It is illegal for anyone other than dentists or their teams to carry out tooth whitening.  Anyone else offering teeth whitening (e.g. beauticians, hairdressers and salon staff won’t have the right training and knowledge and could permanently damage your teeth and gums and can’t help you when something goes wrong.

3. THE PREFERRED OPTION.
Whitening won’t remove the surface of your teeth or change their shape. Its often a better option than alternatives such as veneers because it doesn’t involve permanently  altering the tooth’s structure and is easy to look after.

4. SELECTING THE RIGHT PRODUCT FOR YOU.
Your dentist is trained to know what whitening products will be safe for your teeth and gums. Products provided by non- dentists often do not have enough safety data and evidence to support their use; this can result in burned gums and/or blistered lips or even more serious consequences. Using products that are not appropriate for you will produce poor results.

5. HOW IT WORKS.
A carefully controlled concentration of bleach is applied to your teeth using specially-made trays that fit in your mouth. Your dentist will be able to discuss with you the level of whitening you want and give you an idea of how many treatments you may need to achieve the shade you’re after.

6. WHAT TO EXPECT.
You may experience some sensitivity for a short time during your treatment, but this is normal and will soon fade away after completion.

7. OVER THE COUNTER KITS MAY NOT BE SAFE.
The products that you can buy online or from high street shops often fail to declare the precise chemicals used so it is often difficult to assess their safety.  Because of this they should not be considered safe.  These products won’t produce the same good results as can expect by visiting your dentist.

New Dentist and Awards

Dr Emma Kateb
Our new dentist, Emma Kateb is working on Fridays and will see patients on a private or Denplan basis. Emma grew up in South Devon and trained to be a dentist in Plymouth winning several awards whilst training.

BDA Good Practice Scheme
We have been awarded the British Dental Association (BDA) Good Practice Scheme for the second time.  This means that we have been assessed by the association and we have shown we meet the necessary standards of excellence  to qualify for the scheme.

We work very hard at the practice to ensure that the practice is well run, that we comply with all the necessary regulations and that we provide  excellent service and care to our valued patients. We will continue to work in accordance with the scheme in the future. We hope that you appreciate the benefits of belonging to a practice that values the merits of working to a high standard recognised by our national association.

Care Quality Commission Inspection
The Care Quality Commission (CQC) are regulators of the service that is given to patients by care providers.  The CQC is planning to inspect all dental practices in the country in the next two years and assess the care they provide in 5 key standards.

Respecting and involving people who use services
Care and welfare of people who use services
Safeguarding people who use services from abuse
Cleanliness and infection control
Records

We were inspected in December 2012 and all five standards were met by the practice.